After optimizing their Amazon strategy, our client established a new organizational and governance model in the company, which provided for the centralization of the management of the Amazon global key account. The centralization was intended to increase the efficiency of a global Amazon team compared to the previously established local team. There in the countries: Germany, UK, France, Italy and Spain already had an extensive and well established business with Amazon, it was a challenge to recruit the right person for the role of Amazon Global Account Manager, who on the one hand has the necessary experience in dealing with Amazon, and on the other hand is able to successfully manage a global team without conflict, as well as the transformation from a decentralized Amazon team with resources in the countries to a central Amazon team.
In collaboration with our client, we designed the role profile of the ideal candidate and then used it to develop a job profile. Subsequently, a list of target companies was drawn up, from which the subsequent position holder was enticed away. The focus was on recruiting a candidate who has both profound Amazon experience in the operational business with Amazon and experience in global cooperation in the FMCG / food sector within complex matrix organisations. The approach of suitable candidates was carried out via the company’s own network as well as in direct search via defined target companies. Within 4 weeks, the company was able to offer 3 candidates, all of whom were invited to an interview from which the client decided on a candidate. 18 months after the recruitment of the Amazon Global Account Manager, the turnover increased by 76% compared to the previous year while at the same time reducing 120% of resources.
- Individual and in-depth identification of requirements together with the customer
- Deep understanding of Amazon strategies and related organizational challenges
- Targeted candidate approach in direct search and strong network in the context of Amazon and e-commerce